Privacy Policy Statement

It is the policy of Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Kai Shing Management Services Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. The Group also strives to ensure compliance by our staff with the strictest standards of security and confidentiality.

The collection of any personal data collected will be subject to the Group’s Personal Information Collection Statement.  If personal data is collected through this App or in the process of making enquiries or submitting applications for services provided by different operations within the Group, users are informed via the Personal Information Collection Statements of such purposes and uses, including the extent of transfer and disclosure and right of access to and correction of the collected data.

We use “session” to store and sometimes track information about users in order to provide them with customized and personalized service in this App.  The information collected by session includes user’s login name and his or her navigation pattern. This is done without the users being aware that it is occurring. Generally sessions are used to estimate audience size, to track users’ progress and number of entries in our promotional activities, to know the frequency of user’s browsing or using of individual services and to measure users’ traffic patterns.

The Group safeguards all information collected by this App.  Personal data is stored securely in the Group’s system and the Group will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and the Group does not release personal data to parties outside the Group except as set out in the Group’s Personal Information Collection Statements.

The Group makes all reasonable effort and measures to protect the privacy of users, but you should be aware that no systems or measures can be guaranteed to provide perfect security, especially no information provided over the Internet can be guaranteed to be completely secure.

Third party services and/or contents (the “Third Party Service”) provided by third party service providers and content providers (the “Third Party Service Providers”) may be assessable via this App. These Third Party Service Providers may collect personal data from users and may have their own privacy policies. The Group’s Privacy Policy Statement and Personal Information Collection Statement do not cover such third parties.

Users have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). You have the right to request access to, or correction of, information about you which is held by us, by paying us the reasonable charges incurred by us in relation to administering and complying with your request. If you need to check whether we hold your personal information or if you wish to have access to, or correct any information relating to you which is inaccurate, please write via e-mail to our Data Protection Officer at dpo@kaishing.com.hk or via mail to Room 2301, 23/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.

Personal Information Collection Statement

Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Kai Shing Management Services Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, is committed to safeguard users’ privacy under this App. This statement is published in compliance with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong (the “Ordinance”) to notify you of certain matters when collecting information. This statement may change from time to time, so please check back periodically. Each time a user logs in to this App and uses its services, he or she agrees to be bound by the statement in force at that time. Throughout this statement, the meaning of the term “personal data” is defined in the Ordinance.

The weather information provided as shown in this App (the “Third Party Services”) are provided by other content and services providers (the “Third Party Service Providers”). This Personal Information Collection Statement does not cover Third Party Service Providers, please refer to Third Party Service Providers’ Personal Information Collection Statement for use and collection of personal data under or through such Third Party Services.

COLLECTION OF DATA

The Group held Tenant data of designated residents and invites them to become users of this App (the “user” or “users”). When users login this App, usernames and passwords collected are only for the purpose of identity verification, their visits only considered as a “hit” in our server. This information is used only for preparing general statistics on the usage of this App. No personal data is used or collected when users browse this App without using the “Service Request”, “Event Registration” services (“Commercial Property Management Services”).

At the time when users using the Commercial Property Management Services, users may be asked to edit or provide with personally identifiable information, such as name, telephone number, address and email address. This is necessary for us to collect such information for providing the selected Commercial Property Management Services offered on this App. Users are not obliged to supply the data there but if they do not, the Commercial Property Management Services cannot be provided via this App.

If you are under the age of 18, you shall have your parent’s or guardian’s consent before you provide your personal data to us.

PURPOSE AND USE OF DATA
Information collected and held by the Group is used for the following purposes:
  • providing the Commercial Property Management Services and information relating to such services to you including any renewal or recurrent services thereof;
  • processing billing and payment;
  • monitoring use of this App to help its further development;
  • compiling aggregate statistics about our users and to analyze the usages of this App for maintaining and developing the App and for improving our services;
  • collecting data for identify verification and record and maintaining contact lists for correspondence;
  • operating internal control, resolving disputes, troubleshooting problems and enforcing terms of use;
  • contacting users regarding administrative notices and communications;
  • any other purposes that the Group has otherwise notified to or agreed with you;
  • any purposes that are directly related to the above.
TRANSFER OF DATA
User information will not generally be disclosed or transferred to any other party in a form that would identify them except as follows:
  • If it is necessary to allow Third Party Service Providers to offer and provide the Third Party Services chosen by a user in this App and for purposes directly relating thereto.
  • If it is necessary to pass your personal data to debt collection agencies or our Group’s legal representatives in default of payment.
  • If it is necessary to transfer your personal data to comply with any guideline or guidance of any local or foreign legal, regulatory, tax, government, law enforcement or other authorities.
  • We may also transfer/exchange/disclose your personal data to or with companies within the Group for internal statistical research and/or analysis.
  • As required or permitted by law.

These parties may have places of business outside Hong Kong, so information may be transferred out of Hong Kong. By subscribing to this App or by logging-in, users agree to transfer information to these parties outside Hong Kong when needed. These parties have their own privacy policies and the Group has no control over their use of information, so the Group is not liable for their use of information.

Please also see our Privacy Policy Statement which sets out our general privacy policy and practices in respect of our collection, holding and use of your information.

ACCESS TO DATA

Users have the right to request access to and correction of information about them held by the Group. Reasonable charges in relation to administering and complying with requests may be imposed. If users wish to check whether the Group holds personal information on them or if they wish to have access to or correct any inaccurate information relating to them, they can contact the Group's Data Protection Officer at dpo@shkp.com or by post at 45/F Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.