It is the policy of Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Kai Shing Management Services Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. The Group also strives to ensure compliance by our staff with the strictest standards of security and confidentiality.

The collection of any personal data collected will be subject to the Group’s Personal Information Collection Statement.  If personal data is collected through this App or in the process of making enquiries or submitting applications for services provided by different operations within the Group, users are informed via the Personal Information Collection Statements of such purposes and uses, including the extent of transfer and disclosure and right of access to and correction of the collected data.

We use “session” to store and sometimes track information about users in order to provide them with customized and personalized service in this App.  The information collected by session includes user’s login name and his or her navigation pattern. This is done without the users being aware that it is occurring. Generally sessions are used to estimate audience size, to track users’ progress and number of entries in our promotional activities, to know the frequency of user’s browsing or using of individual services and to measure users’ traffic patterns.

The Group safeguards all information collected by this App.  Personal data is stored securely in the Group’s system and the Group will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and the Group does not release personal data to parties outside the Group except as set out in the Group’s Personal Information Collection Statements.

The Group makes all reasonable effort and measures to protect the privacy of users, but you should be aware that no systems or measures can be guaranteed to provide perfect security, especially no information provided over the Internet can be guaranteed to be completely secure.

Third party services and/or contents (the “Third Party Service”) provided by third party service providers and content providers (the “Third Party Service Providers”) may be accessable via this App. These Third Party Service Providers may collect personal data from users and may have their own privacy policies. The Group’s Privacy Policy Statement and Personal Information Collection Statement do not cover such third parties.

The Group from time to time may, through this App, offer or deliver marketing and promotional information in relation to our shopping centres, insurance services, property development, leasing and management businesses and our Group’s other products, services, events, activities which we think may be of interest to users. Users can choose to receive such kind of direct marketing and promotional information at the time when you install this App. For the purpose of promotion and direct marketing, user information will not generally be disclosed or transferred outside this App in a form that would identify a user, but if it will, we will specify what user information is collected, the purpose of collection and the extent of transfer at the time of transfer. If at any time you wish to change your decision on whether to receive those direct marketing materials, you can always do so through the “Setting” page in the App. Please read carefully the clauses in our Personal Information Collection Statement on the scope and other matters relating to direct marketing, and make your choice on direct marketing at your own free will.

This Statement only applies to this App. If you follow any hyperlink or promotional materials connecting to other websites, the protection of your personal data privacy and your exposure to cookies on those other websites are not our responsibility. Please refer to the privacy policy and the personal information collection statement of the relevant websites.

Users have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). You have the right to request access to, or correction of, your personal data which is held by us. If you need to check whether we hold your personal data or if you wish to have access or correct your personal data, please write via e-mail to our Data Protection Officer at dpo@kaishing.com.hk or via mail to Room 2301, 23/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong. We may charge a fee for processing a data access request which must not be excessive.

If there is any inconsistency between the English and Chinese versions of this statement, the English version shall prevail.

Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Kai Shing Management Services Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, is committed to safeguard the data privacy of the users of this App (“you” or “user”). This statement is published in compliance with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong (the “Ordinance”) to notify users of certain matters when collecting personal data This statement may change from time to time, so please check back periodically. Each time a user logs in to this App and uses its services, he or she agrees to be bound by the statement in force at that time. Throughout this statement, the term “personal data” shall bear the same meaning as defined in the Ordinance.

Some information, such as weather information, shown in this App is provided by third party content and services providers. This Personal Information Collection Statement does not cover third party content and services providers. Please refer to the Personal Information Collection Statement of these third party content and services providers to understand how they collect and use personal data.

The Group collects personal data of individuals in order to register them as users of this App and to provide personalised services and functions of this App, such as “Catering” and “Facilities and Activities Booking” (“Personalised Property Management Services”).

When you use any of the Personalised Property Management Services, you may be asked to provide or update your personal data, such as name, telephone number, address and email address. We need this personal data for providing the selected Personalised Property Management Services. You are not obliged to supply the requested personal data but we may be unable to provide the Personalised Property Management Services if you do not supply the data.

If you are under the age of 18, you shall have your parent’s or guardian’s consent before you provide your personal data to us.

Personal data collected and held by the Group from time to time may be used for the following purposes:

• providing this App and registering you for using this App;
• providing services, functions and features of this App including the Personalised Property Management Services, and handling your applications, requests and enquiries;
• property management and security, including verifying identity as and where necessary;
• processing billing and payment;
• monitoring use of this App to help its further development;
• sending notices, communications and maintaining contact for overall customer relationship management;
• providing and administering memberships, offers, rewards, promotions, gifts, discounts and privileges;
• promoting business, services, products, facilities and other matters (see also "Use and Transfer of Personal Data in Direct Marketing" below);
• conducting surveys, research and analysis relating to services, products, facilities and other matters offered by us or by others, and compiling statistics and information about them to facilitate our business planning and strategy;
• processing and investigating complaints, disputes and troubleshooting problems;
• preventing and detecting unlawful or suspicious activities;
• meeting obligations (including obligations to make disclosure of personal data within or outside Hong Kong) when required by any law, regulations, court order, direction, code or guideline applicable to us, or complying with demand or requests by any governmental, regulatory or other authorities exercising jurisdiction over us;
• supporting business, technical, administrative or security functions relating to our operations;
• safeguarding and defending our interests, rights, property and reputation; and
• any purposes that are directly related to any of the above.

User personal data will be kept confidential by us but we may disclose or transfer it to the following persons (whether in or outside of Hong Kong) for the purposes set out above:

• members of our Group
• any agent, contractor or third party service provider who provides administrative, telecommunications, computer, information technology, data processing, data storage, or other services or support in connection with this App or our general operations;
• any person under a duty of confidentiality to us including our accountants, legal advisers or other professional advisers;
• debt collection agencies in the event of default of payment;
• any court, governmental, regulatory or other authorities to whom we are under an obligation or are expected to make disclosure; and
• any of your emergency contacts.

You consent to transferring and holding your personal data outside Hong Kong.

We intend to use your personal data for direct marketing and we require your consent for that.

(a) We intend to use your name, contact details, services and products portfolio information, preferences, habits, and financial background for direct marketing.

(b) We intend to send you direct marketing information about one or more of the following classes of services, products and subject matters offered by Kai Shing Management Services Limited and other members of the Group:

1. Hong Kong and worldwide properties (including residential, offices, commercial and industrial buildings, shops, hotels, shopping malls, car parking spaces, theme parks and observatory decks);
2. property management, property sales and leasing, and construction services;
3. retail and consumer products and services (including general consumer goods, food and beverages, books and stationery, children goods, fashion and accessories, optical products, watches, jewellery, luxurious goods, personal care, health and beauty products and services, home furnishing and appliances, florists, sports gear and products, electronic products and appliances, groceries stores, convenient stores, supermarkets, department stores, cinemas and theatres, cultural and entertainment facilities and activities, and car parking facilities);
4. insurance, banking and financial services;
5. membership, reward, incentive, loyalty, co-branding and/or privileges programs and related services, products and activities;
6. telecommunications, computer and information technology;
7. operation and management of transport infrastructure and ports, transport and logistics;
8. recruitment and sourcing;
9. waste management and disposal and other environmental-related business; and
10. educational, charitable or non-profit making causes, and activities relating to corporate social responsibility.

(c) We intend to transfer your personal data described in paragraph (a) above to our Group members for them to conduct direct marketing and send you direct marketing information about the classes of services, products and subject matters described in paragraph (b) above.

You may communicate your choice on direct marketing to us by using the tick box in this App. You may change your choice at any time using the "Setting" function in this App or by writing to our Data Protection Officer.

Applicant is required to upload relevant document image, such as Resident Card / Smart Card / Octopus Card number, etc. Management Services Office would verify the registered information and identity of tenant/owner/resident. The application will be rejected if the identity of tenant/owner/resident could not be verified.

The uploaded document image would be used for identify verification for “Live e-asy” account registration only.

By clicking “Submit” to submit the information including the uploaded document image for the application, you will be regarded as having agreed to the Personal Information Collection Statement of this policy.

In the event of inconsistency between English and Chinese versions of these Terms and Conditions, the English version shall prevail.

If you have already registered as The Point by SHKP (“The Point”) member, you can use the “Login with The Point” Function (“Login with The Point” Function) to login to the designated apps “Live e-asy” of Kai Shing Management Services Limited (“Kai Shing”).

If you have not yet registered as The Point member, you can register on the “Login with The Point” page of the designated apps “Live e-asy” of Kai Shing. To facilitate the membership registration process, Kai Shing will pre-fill some of your personal information in the designated membership registration page, which may include your title, Chinese / English name, birthday month, age, email address, mobile number and preferred language(if applicable). You can amend and confirm the personal information in the page and such personal information will only be used for The Point membership registration. Upon submitting The Point member registration form, you will be regarded as having agreed to the transfer and provision of your aforementioned personal data from Kai Shing to The Point to facilitate and complete the member registration procedure. If you do not submit The Point member registration form, Kai Shing will not provide any of your personal data to The Point.

Your registered mobile phone numbers for the designated apps “Live e-asy” of Kai Shing and The Point must be the same in order to activate the “Login with The Point” Function.

By activating the “Login with The Point” Function, you will be regarded as having agreed to authorize Kai Shing to transfer and provide your mobile phone number and your account ID of the designated apps “Live e-asy” of Kai Shing to The Point. You will also be regarded as having agreed to authorize The Point to transfer and provide your The Point member ID to the Kai Shing. The transfer of personal data facilitates the system to verify and authenticate your identity and complete the activation process.

You expressly consents to The Point and Kai Shing to transfer between them your personal information for the purpose of the “Login with The Point” Function activation. Each of The Point and Kai Shing will use and handle the personal information held by it, subject to The Point by SHKP Privacy Policy Statement and Personal Information Collection Statement (https://www.thepoint.com.hk/en/privacy-policy.html) and Kai Shing’s Privacy Policy Statement and Personal Information Collection Statement respectively.

If you have more than one property resident account in a designated app “Live e-asy” of Kai Shing and when you activate the “Login with The Point” Function for any one of your accounts, then the “Login with The Point” Function will be automatically activated for the remaining accounts in the designated app “Live e-asy” of Kai Shing.

If you cancel your The Point account which is used for activating “Login with The Point” Function, the designated apps “Live e-asy” of Kai Shing which have activated the function will be automatically logged out. You have to contact Kai Shing to reset the login settings.

If you want to deactivate the “Login with The Point” Function, please contact Kai Shing.

The Point membership is subject to terms and conditions of “SHKP Malls The Point by SHKP Loyalty Program”, please visit https://www.thepoint.com.hk/en/terms-and-conditions.html for details. If there is any inconsistency, the terms and conditions of this Activate “Login with The Point” Function shall prevail.

The Point and Kai Shing reserve the right to amend these Terms and Conditions from time to time, or to terminate this function without prior notice to members.

In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited and Kai Shing Management Services Limited shall be final and conclusive.

In the event of inconsistency between English and Chinese versions of these Terms and Conditions, the English version shall prevail.

Under the Ordinance, you have the right to request access to and correction of your personal data which is held by the Group. We may charge a fee for processing a data access request which must not be excessive. If you wish to check whether the Group holds your personal data or if you wish to access your personal data or correct any of your personal data which is inaccurate, you can contact the Group's Data Protection Officer at dpo@kaishing.com.hk or by post at Room 2301, 23/F Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.

If there is any inconsistency between the English and Chinese versions of this statement, the English version shall prevail.